1. Introduction
iMusic Lab is committed to protecting the privacy and data of our students, guardians, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information. It complies with UAE data protection laws and international privacy standards.
2. Data We Collect
We collect the following categories of information:
a) Personal Information
- Full name, contact number, email address
- Nationality, date of birth (for minors)
- Parent/guardian contact details (for minors)
- Address and Emirates ID (for local registrations)
b) Transactional & Financial Information
- Payment details (processed via secure third-party providers like Stripe, PayPal, etc.)
- Billing history and invoices
c) Technical Information (Automatically Collected)
- IP address, browser type, device identifiers
- Cookies, pixel tags, usage logs
- Location data (approximate)
d) Educational & Creative Data
- Class attendance, exam scores, performance videos
- Audio recordings and compositions (only with consent)
3. Purpose of Data Collection
We use your data to:
- Process class bookings, registrations, and payments
- Communicate class updates, schedules, and promotions
- Ensure child safety and parental engagement
- Improve course delivery and student experience
- Send performance videos, assignments, and learning materials
- Ensure compliance with UAE education and safety regulations
4. Lawful Basis for Processing
Your data is processed under one or more of the following lawful bases:
- Your explicit consent
- Contractual necessity (enrollment, payments, certificates)
- Legal obligations (such as compliance with UAE regulations)
- Legitimate interest (service improvement, internal analytics)
5. Sharing of Information
We do not sell your personal data. We only share your data with:
- Government authorities (when legally required)
- Payment gateways and IT service providers (under data agreements)
- Internal trainers and exam boards (Trinity, ABRSM, Rockschool)
- Media and marketing teams (only with prior consent for photos/videos)
6. Cookies Policy
We use cookies and similar technologies to enhance your experience.
Types of cookies used:
- Essential Cookies – enable site functionality (e.g., logins, booking forms)
- Analytics Cookies – help us understand traffic via Google Analytics
- Preference Cookies – store your location or language settings
- Marketing Cookies – used only with consent for retargeting ads
You can modify your cookie preferences anytime via browser settings or through our cookie banner.
7. Children's Privacy
We take extra precautions for minors.
- Data collected for children under 18 is only processed with parental/guardian consent.
- Media sharing (e.g., recital videos) is only done with prior signed approval.
8. Data Security
We implement industry-standard security practices:
- Encrypted communication (SSL)
- Access restrictions and password protection
- Regular data backups
- Secure data hosting within the UAE or GDPR-compliant territories
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill our service obligations
- Comply with legal and tax requirements
- Support academic or certification records
You may request deletion of your data at any time (subject to legal limitations).
10. Your Rights
As per UAE Federal Decree Law No. 45 of 2021, you have the right to:
- Access your data
- Request correction
- Object to processing (in specific cases)
- Withdraw marketing consent
- Request data deletion (when legally applicable)
11. Updates to This Policy
We may update this policy periodically. All changes will be posted on this page, and if major, you will be notified via email or website popup.
12. Contact Us
For questions, data access, or complaints:
📧 info@imusiclab.co
📞 +971 58 994 8273
📍 iMusic Lab, Dubai, UAE
